Refund Policy

Draft for review. This is a working policy template. Please have a qualified lawyer/CA review and finalise it, and confirm the legal entity name, GSTIN and registered address before you take live payments.

This Refund Policy explains how refunds are calculated and paid for bookings made on Wing of Travel (https://wingoftravel.com). It works alongside our Cancellation Policy and Terms of Use.

How refunds are calculated

The amount you are refunded depends on when you cancel, per our standard tiers (a specific listing may set a stricter or more flexible policy, shown at booking):

• 7+ days before check-in — full refund of amounts paid, less any non-refundable payment-gateway charges.
• 3–7 days before check-in — 50% refund of the stay amount.
• Under 3 days before check-in / no-show — non-refundable.

Security deposit

Where a refundable security deposit applies, it is returned in full after checkout, typically within 7 working days, less any documented deductions for damage agreed with you.

How refunds are paid

• Refunds are issued to the original payment method used at checkout.
• Once approved, refunds are typically initiated within 5–7 working days; your bank or card issuer may take additional time to reflect them.
• Payment-gateway fees, where non-refundable, may be deducted as disclosed at payment.

Host cancellations & exceptional situations

If a host cancels a confirmed booking, you are entitled to a full refund. In genuine emergencies or events beyond reasonable control, we will work with you and the host on a fair outcome, which may include a full refund or a rebooking.

How to request a refund

Cancel from your account or contact us at info@wingoftravel.com or on WhatsApp at +918073713857. Refunds follow the tier applicable at the time of cancellation.